Terms and Conditions

These Terms and Conditions ("Terms") govern your use of AI Test User's automated end-to-end testing services ("Service") operated by Goldbyte Ltd ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.

1. Service Description

AI Test User is an automated testing service that uses artificial intelligence to drive browser interactions and simulate real user journeys on your web applications. Our Service includes:

• Automated end-to-end testing of user journeys, based on the supplied user journey description
• Email integration testing, where your service requires integration with a user's email account
• Multi-factor authentication (MFA) support for TOTP
• Test result reporting and analytics, including video recordings of the complete test execution

2. Account Registration and Use

2.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

2.2 Authorization Requirements

Before using our Service to test any application, you must ensure you have proper authorization:

• Site Owner Permission: You must have explicit permission from the owner or authorized representative of the website/application you intend to test
• Credential Ownership: You must own the credentials you provide for testing, or have explicit permission from the credential owner to use them for testing purposes
• Testing Scope: Your authorization must cover the specific testing activities you plan to perform
• Documentation: We recommend keeping records of your authorization to test applications and use credentials

By using our Service, you represent and warrant that you have obtained all necessary permissions and authorizations.

2.3 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to test applications without explicit permission from the site owner or authorized representative
• Use the Service with credentials that you don't own or have explicit permission to use for testing purposes
• Attempt to reverse engineer or compromise our Service
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers
• Share your account credentials with unauthorized users

3. Testing Environment and Recommendations

3.1 Non-Production Testing

We strongly recommend running our testing service against non-production environments (staging, development, or test instances) to identify and resolve issues before they impact your production systems.

3.2 Testing Impact

Due to the AI-driven, interactive nature of our testing service, the potential impacts are extensive and may include, but are not limited to:

• Data Creation and Modification: Creating, updating, or deleting user accounts, profiles, orders, posts, messages, files, or any other data within your application
• Email System Interaction: Sending emails through your email systems, including welcome emails, password resets, notifications, and marketing communications
• Payment Processing: Initiating transactions, processing payments, creating invoices, or interacting with payment gateways if your application includes financial features
• External Service Integration: Triggering webhooks, API calls, or integrations with third-party services connected to your application
• File Operations: Uploading, downloading, or manipulating files, images, documents, or media content
• Database Changes: Modifying database records, creating new entries, or triggering database operations
• System Configuration: Changing application settings, user preferences, or system configurations
• Communication Channels: Sending messages through chat systems, notifications, or other communication features
• Resource Consumption: Consuming bandwidth, storage space, API quotas, or other system resources
• Unexpected Interactions: The AI may discover and interact with features or workflows that were not explicitly described in the test scenario

You acknowledge that:

• The AI-driven nature of our testing means we cannot predict or control every possible interaction
• Testing may trigger real business processes, workflows, or integrations
• You are solely responsible for ensuring your testing environment can safely handle all potential testing activities
• You should use non-production environments and test data whenever possible
• We cannot be held responsible for any unintended consequences of testing activities

4. Credential Security and Storage

4.1 Credential Management

You are responsible for:

• Providing only test credentials, not production credentials
• Ensuring you have the right to use any credentials provided
• Notifying us immediately if credentials are compromised
• Updating credentials when they change

5. Service Limitations and Disclaimers

5.1 No Guarantee of Bug Detection

While our Service is designed to identify issues in your applications, we cannot guarantee that all bugs, errors, or issues will be detected. Our Service is a testing tool, not a guarantee of application perfection.

5.2 No Liability for Testing Activities

We cannot be held liable for any issues, damages, or problems that may arise from our testing activities on your applications. This includes, but is not limited to:

• Data corruption or loss
• System performance impacts
• Email system disruptions
• User account creation or modification
• Any unintended side effects of automated testing

5.3 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical issues
• Force majeure events
• Service provider outages

5.4 Service Level Disclaimers

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will meet your specific requirements
• Warranties that the Service will be uninterrupted, timely, secure, or error-free
• Warranties regarding the accuracy or reliability of test results

5.5 Third-Party Dependencies

Our Service may depend on third-party services, APIs, or technologies that are beyond our control. We are not responsible for:

• Changes to third-party services that affect our Service functionality
• Outages or issues with third-party providers
• Compatibility issues with your applications or systems
• Changes in browser technologies or web standards

6. Resource Usage and Fair Use

6.1 Computational Resources

Our Service uses computational resources to perform automated testing. We reserve the right to:

• Limit or suspend testing if it consumes excessive computational resources
• Limit or suspend testing at our sole discretion for any reason
• Implement rate limiting to ensure fair usage across all customers
• Optimize testing schedules to balance resource usage
• Charge additional fees for resource-intensive testing scenarios, with advance notice of such fees

6.2 Fair Use Policy

You agree to use our Service in a manner that does not:

• Excessively consume computational resources
• Interfere with other users' testing activities
• Create unreasonable load on our infrastructure
• Attempt to circumvent usage limits

7. Free Demo Terms

7.1 Demo Availability

We reserve the right to decline or limit free demo requests at our sole discretion. Factors that may affect demo availability include:

• Resource availability and capacity
• Complexity of the requested testing scenario
• Compatibility with our testing capabilities
• Business considerations and priorities

7.2 Demo Limitations

Free demos are subject to:

• Limited testing duration and scope
• Basic reporting and analytics
• Standard support channels
• Our standard terms and conditions

8. Payment and Billing

8.1 Pricing

Service pricing is as published on our website. We reserve the right to modify pricing with 30 days' notice to existing customers.

8.2 Payment Terms

• Payments are due monthly in advance
• All fees are non-refundable except as required by law
• Late payments may result in service suspension
• Additional usage beyond plan limits will be billed separately

9. Intellectual Property

9.1 Our Rights

Our Service, including all software, algorithms, and content, is protected by intellectual property laws. You retain all rights to your applications and test data.

9.2 License

We grant you a limited, non-exclusive, non-transferable license to use our Service for testing your own applications during the subscription period.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10.1 Data Processing

By using our Service, you acknowledge that:

• We may process data from your applications during testing activities
• Test results, screenshots, and execution logs may contain sensitive information
• You are responsible for ensuring compliance with applicable data protection laws
• You should not provide production data or personally identifiable information for testing

10.2 Compliance Responsibilities

You are responsible for ensuring that your use of our Service complies with:

• All applicable data protection and privacy laws (GDPR, CCPA, etc.)
• Industry-specific regulations (HIPAA, SOX, PCI-DSS, etc.)
• Your own privacy policies and data handling procedures
• Any contractual obligations regarding data processing

11. Termination

11.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us.

11.2 Termination by Us

We may terminate or suspend your access to the Service immediately if:

• You violate these Terms
• You fail to pay fees when due
• Your use poses a security risk
• Required by law, regulation, or law enforcement request
• We determine termination or suspension is appropriate for any reason at our sole discretion

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We will delete your data according to our data retention policy
• Any unpaid fees remain due

12. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any testing activities performed on your applications

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless you are a consumer in which case you may have additional rights under local law.

15. Service Modifications and Updates

15.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of our Service at any time, including:

• Adding, removing, or modifying features and functionality
• Changing testing methodologies or AI algorithms
• Updating supported browsers, technologies, or integrations
• Modifying service availability or performance characteristics

15.2 Notice of Changes

We will provide reasonable notice of material changes that affect your use of the Service, except in cases of:

• Security updates or critical bug fixes
• Legal or regulatory compliance requirements
• Emergency situations requiring immediate action

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email notification to registered users
• Displaying a notice in our Service

Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

17. Contact Information

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.